Support for our products is always close at hand. An
will get the quickest response. Be certain to provide background information as much as possible. To send one, just
click E-mail message above, and the process should start on your system. (If you don't have an
Internet connection or "registered" E-mail application, this may fail.)
Include (at least) the following information if you encounter a problem with the software:
Your operating system, for example Windows 98 or Windows XP Professional or Windows 2000.
How much RAM your computer has installed(sometimes called "memory").
If you don't know how to check this, open an Explorer window (not
Internet Explorer, but Windows Explorer) and select Help/About. It should
show you a listing on the bottom of the dialog: Physical memory
available to Windows. That will give you the RAM, but not swap file,
available to the system for most versions of Windows.
Your computer's CPU and speed (for example, Pentium IV, 2GHZ).
A concise description of the problem and what you did to get
it to happen. If you can get it to repeat at will, please give us
every step from beginning until the end, that will help us replicate
your problem. Explain it so we can re-create it here, and we'll do
our best to find out what causes it and get back to you with a
We welcome your suggestions and comments. E-mail ideas for new
features, improvements, or other subjects to
And visit our
Web site to download our latest releases, read important announcements, and find out more
information about our products.